1. Introduction and Scope
This Privacy Policy governs the collection, use, and protection of personal data for users of zakabet prediction. By accessing our platform, you agree to the practices described here. This policy applies strictly to our own services; it does not apply to third-party websites, external links, or services you visit after leaving our platform.
2. Personal Information We Collect
Account and Identity Data
We collect information provided during registration, such as usernames, email addresses, and contact details to establish and secure your account.
Verification Documents
To prevent fraud and comply with Know Your Customer (KYC) standards, we collect government-issued identification and proof of address.
Payment Data
We collect necessary transaction details to facilitate deposits and withdrawals. Sensitive payment information is handled via secure partner payment providers.
Gaming and Transaction Activity
We record your betting history, transaction logs, and game preferences to manage your balance and personalize your experience.
Technical and Device Data
We automatically collect IP addresses, browser types, device identifiers, and operating system data to optimize performance and detect multi-accounting.
Support Communications
Records of your interactions with our customer service team are kept to ensure issue resolution and service quality.
3. How We Collect Data
We gather information through three primary channels:
- Directly from You: Information you enter during registration, account updates, or support requests.
- Automatically: Data collected through cookies and system logs while you navigate our site.
- Partner Providers: Data received from our partner payment processors and verification services to confirm the legitimacy of transactions and identity.
4. Why We Use Data
Your data is processed for the following essential purposes:
- Account Management: Creating, maintaining, and securing your user profile.
- Financial Transactions: Processing deposits and withdrawals efficiently.
- Security and Compliance: Verifying age, identity, and preventing fraudulent activity or multi-accounting.
- Service Optimization: Personalizing the gaming interface and improving platform stability.
- Legal Obligations: Fulfilling requirements applicable to gambling operators in the Philippines.
- Marketing: Sending promotional offers only if you have provided explicit consent.
5. When We Share Data
We do not sell your personal data to third parties. We only share information with:
- Service Providers: Technical partners, payment processors, and identity verification agencies necessary to operate the site.
- Legal Authorities: When required by applicable law or to respond to valid legal requests from regulatory bodies.
6. How We Protect Data
We employ industry-standard security measures to protect your information, including:
- Encryption: Use of secure protocols for data in transit.
- Access Control: Strict internal permissions ensuring only authorized personnel can access sensitive data.
- Isolation: Financial data is processed through isolated secure environments.
- Monitoring: Regular system monitoring to detect and prevent unauthorized access.
7. Cookies and Tracking
We use cookies to enhance your experience and remember your preferences. For detailed information on the types of cookies we use and how to manage them, please visit our Cookie Policy.
8. Your Rights
Depending on your location and the nature of the data, you have the right to:
- Access, correct, or update your personal information.
- Request the deletion of your data (Right to be Forgotten).
- Object to specific processing activities or withdraw consent for marketing.
- Request the portability of your data in a structured format.
To exercise these rights, please contact our support team via the channels available on this site. Please note that certain data must be retained even after account closure to comply with gambling and anti-money laundering regulations.
9. How Long We Retain Data
Personal data is retained for the duration of your active account. Once an account is closed, data is kept only for the timeframe required by applicable law in the Philippines to meet regulatory, legal, or auditing obligations.
10. Age Limits
Our services are strictly restricted to individuals aged 18 years and older. If we discover an account belongs to a minor, the account will be terminated immediately. Parents or guardians who suspect a minor is using our platform should report it via our Support page.
11. Cross-Border Transfers
Some of our technical and payment providers operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data during these transfers.
12. Changes to This Policy
We may update this policy to reflect changes in our services or legal requirements. Updates are published directly on this page. We encourage users to periodically check the "Last Updated" date at the top of this page.
13. Contact Us
If you have questions regarding your privacy or wish to exercise your data rights, please reach out to us through the official contact channels provided on our Support page.